Política de reembolso

Last updated: October 6, 2026

At REKOV, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the conditions below.

14-Day Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused or in acceptable condition.
• The product must be returned with its original packaging and accessories where reasonably possible.
• The product must not show damage caused by misuse, improper handling, or normal wear and tear.
• Proof of purchase may be required.

How to Request a Return

To request a return, contact us at:

inforekov@gmail.com

Please include:

• Your order number
• Your full name
• The reason for the return
• Photos or other information if the product arrived damaged or defective

We will provide further instructions regarding the return process.

Do not send a product back to the return address shown on the shipping label or package unless instructed by our customer support team.

Return Shipping

Unless the product is defective, damaged upon arrival, or the return is otherwise required to be covered by applicable law, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

Damaged or Defective Products

If your product arrives damaged or defective, contact us as soon as possible with your order number and clear photos or video showing the issue.

We will review the situation and, where appropriate, offer a replacement, refund, or another appropriate solution.

Final Sale

Certain products or purchases may be excluded from returns where permitted by applicable law. Any such exclusions will be clearly communicated before purchase.

Contact

For questions regarding returns or refunds:

Email: inforekov@gmail.com